Política de Privacidade

1. O Escopo

1.1 This policy describes the types of personal data the Company collects from individuals, how that data is processed, shared with third parties, and protected.

1.2 This Policy covers information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified directly, or through a combination of additional information we hold or have access to.

For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, organization, and storage.

Our services are intended for a general audience and are not designed for use by anyone under the age of 18. We do not knowingly seek or collect information from minors, nor do we permit them to use our services. If we become aware that we hold information relating to a child, we will delete it as promptly as possible.

2. Quais Dados Pessoais Temos sobre Você

When you access our services, channels, or website, we collect Personal Data. In some cases, we may ask you to provide it directly.

In other cases, we collect your personal data by analyzing how you use our Services or interact with our support channels, or by receiving your information from third-party partners.

3. Não Exigimos a Divulgação de Informações Pessoais

Você não é obrigado a nos fornecer nenhum Dado pessoal. No entanto, a recusa em fazê-lo pode nos impedir de disponibilizar os Serviços ou impedir o acesso ao site.

4. Quais Dados Pessoais Coletamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal Data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate trading includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to protect legitimate interests.

5.4 Below is a list of reasons and legal bases we may rely on when processing the information you provide to us:

6. Transferência de Dados Pessoais a Terceiros

6.1 The Company may also share Personal Data with third-party service providers, including IP address hosting and storage providers, as well as platforms used to analyze user experience.

You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will share the Personal Data you have provided to us directly with those platforms. Your Personal Data will be governed by each platform's respective privacy policy. Please note that your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners to support the enhancement and improvement of the products and services it provides to clients.

Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, or with creditors of the Company or any other entity within the group, in connection with a transaction such as an asset transfer or sale, merger, restructuring, consolidation, or insolvency involving the Company or any other business within the group.

7. Cookies e Serviços de Terceiros

We may use third-party services — such as advertising networks and data analytics providers — on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies são pequenos arquivos de texto armazenados no seu dispositivo quando você visita o site. Eles são usados para coletar informações sobre suas preferências e hábitos de navegação, melhorar a experiência do usuário, registrar suas preferências e personalizar produtos e serviços de seu interesse. Os cookies também são utilizados para fins estatísticos e analíticos.

Some cookies we use are session cookies. These are stored temporarily on your device and expire when you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the site recognize you as a returning user and allow you to return to the site seamlessly.

Please note that if this occurs, certain features and functions of the Site may not work as expected — or may not work at all.

Online Tracking Notice: this service does not currently respond to "do not track" signals.

8. Retenção de Dados Pessoais

We will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent to continued sharing, we will extend this for a further 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is no longer needed.

9. Transferências Internacionais

9.1 Seus dados pessoais podem ser transferidos para outros países, incluindo a terceiros países ou organizações internacionais. A Empresa adota todas as medidas necessárias para proteger os Dados Pessoais que você fornece e garantir que você possa exercer seus direitos e acessar recursos legais eficazes.

9.3 A Empresa pode fornecer informações sobre as medidas de segurança adotadas para proteger seus Dados Pessoais transferidos para países terceiros ou organizações internacionais. Entre em contato pelo e-mail: support@solidoprazancia.com

10. Segurança dos Dados Pessoais

10.1 Adotamos medidas técnicas e organizacionais adequadas para proteger os Dados Pessoais contra destruição, perda ou alteração acidental ou ilegal.

10.2 Não podemos garantir que a segurança dos seus Dados Pessoais seja mantida sem falhas, nem assumimos responsabilidade por danos intangíveis, incidentais ou consequenciais decorrentes do uso ou da divulgação de Dados Pessoais. Isso inclui, sem limitação, Dados Pessoais divulgados em razão de erros de transmissão, acesso não autorizado por terceiros ou qualquer outra causa fora do nosso controle.

In some cases, we may be legally required to share your Personal Data with third parties, such as public authorities. Where this obligation exists, it falls outside our control — and so does the level of security those third parties apply to your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of any Personal Data you transmit to Us online.

11. Hyperlinks para Sites de Terceiros

Our website may contain links to third-party websites and applications. These are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such third-party websites or applications.

Before accessing any third-party websites or applications, we recommend reading their respective privacy policies. Exercise caution when sharing any personal data with them.

12. Alterações nesta Política

This Policy may be updated at any time. When changes are made, the revised Policy will be published on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post a notice on our website.

12.3 Unless stated otherwise, any changes take effect upon publication of the revised Policy.

13. Seus Direitos

You have the right to request verification of the accuracy of Personal Data collected about you, to correct any inaccuracies, and to delete any Personal Data that is not necessary for our purposes. You may also restrict the scope of how your personal data is processed.

If you are an EEE resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, contact us at the email address below.

13.3 Right of Access You have the right to request confirmation of whether the Company processes your personal data and, if so, to access it. The Company will provide one electronic copy of your personal data currently being processed. A reasonable fee may apply for additional copies. If you request it, the data will be provided in electronic form. The right of access must not infringe on the rights and freedoms of third parties. If fulfilling a request would adversely affect another person's rights or freedoms, the Company may decline or limit its response accordingly.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data relating to you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, on grounds relating to your particular situation, to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrições de processamento Se você tiver dúvidas sobre a exatidão dos seus Dados Pessoais, você pode solicitar à Empresa que limite o processamento dessas informações. Caso essa restrição seja aplicada, os Dados Pessoais só poderão ser mantidos mediante o seu consentimento, para a criação, o exercício ou a defesa de direitos legais, para a proteção dos direitos de outra pessoa física, ou por razões de interesse público significativo na União Europeia ou em um Estado-Membro.

13.7 Right to Data Portability Where processing is carried out by an automated system and is based on your consent or a contract to which you are a party, you have the right to access the Personal Data you have provided to the Company. You may also request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not interfere with the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where that processing is based on legitimate interests pursued by the Company or by third parties, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests — or where processing is not necessary for the establishment, exercise, or defense of legal claims — we will cease that processing upon your objection. In relation to direct marketing, you have the right to object at any time to the processing of Personal Data relating to you.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with a supervisory authority. Within the European Union, you may submit a complaint to a supervisory authority established by a member state to protect individuals' fundamental rights in relation to the processing of Personal Data. European Union and member state law may limit your rights regarding your Personal Data, as set out in this section 13.

We will provide the information you are entitled to under section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months depending on the nature and volume of requests received. You will be notified of any extension, along with the reasons for it, within one month of your original request.

Subject to section 13 of the law, information provided in response to a request made under that section will be supplied free of charge. Where a request is unfounded or excessive — particularly if repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action, or we may decline to act.

If we are unable to verify the identity of the person submitting a request, we may require that individual to provide reasonable proof of identity.